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  5. Network Error When Playing Video in Microsoft Classic Stream

Network Error When Playing Video in Microsoft Classic Stream

Problem

This article provides instructions to troubleshoot an error message "There's a problem with the network. Please check your network connection or firewall settings." while trying to stream a video in Classic Stream. 

Solution 

Microsoft recommends using "web.microsoftstream.com". Ensure that the link to your video begins with web.microsoftstream.com, NOT www.microsoftstream.com. 

If the issue persists, please clear your cache and cookies. Then, try again with your link to the video in Classic Stream starting with "web.microsoftstream.com".

Details

Article ID: 307
Created
Mon 11/22/21 12:49 PM
Modified
Mon 3/20/23 8:36 PM

Related Services / Offerings (1)

Microsoft Stream
Microsoft Stream is an Enterprise Video service where people in your organization can upload, view, and share videos securely. You can share recordings of classes, meetings, presentations, training sessions, or other videos that aid your team's collaboration.