Troubleshooting Microsoft Teams Application Issues

Purpose 

This article provides the instructions to troubleshoot Microsoft Teams Application issues. 

Solution

First, check if you can reproduce the same behavior in Teams on the web here.

If it is working correctly in the web browser, the issue might be with your local Teams app. In this case, please try the following:

  1. Fully Close Microsoft Teams and Reopen it. Do not just close the application window, but stop the application from running using the steps below:
  • Windows: Right-click the Microsoft Teams icon in your taskbar, then click Quit.
  • Mac: Right-click the Microsoft Teams icon in your dock, then click Quit.
  1. Check for updates in Teams.
  2. Sign out and back into Teams.
  3. Clear the Teams cache

Windows

 

  • Fully close Microsoft Teams > Right-click the Microsoft Teams icon in your taskbar, then select Quit.
  • Copy and paste the following location into File Explorer: "%appdata%\Microsoft\Teams".

File Explorer navigation bar showing the path to Teams folder.

  • Delete contents of the entire folder.
  • Restart Microsoft Teams. It would help if you were now prompted to sign back into Teams.

Mac

  • Fully close Microsoft Teams > Right-click the Microsoft Teams icon in your dock, then click Quit.
  • Open Finder, then click Go and select Go to Folder
  • Copy and paste the following into the Go to Folder box:  "~/Library/Application Support/Microsoft". Now, click Go.
  • Right-click the Teams folder, then click Move to Trash.
  • Enter “Keychain” and select the Keychain Access app using Spotlight Search.
  • Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry. Right-click this item, select the Delete option and close the Keychain Access app.
  • Restart Microsoft Teams. It would help if you were now prompted to sign back into Teams.

Details

Article ID: 401
Created
Mon 11/22/21 12:54 PM
Modified
Fri 2/2/24 4:30 PM