Purpose
This article contains some troubleshooting steps for Teams live events.
Before Going Live
- Make sure to change your Teams Status to Do Not Disturb to avoid distractions.
- Make sure you have enough upload bandwidth. Click here to check.
- Desired Download: 100 Mbps+
- Desired Upload: 50 Mbps+ (Higher upload speed is needed if videos are being shared)
- Prepare your network for many concurrent viewers.
- Make sure viewers have permission to watch the event.
- Check the CPU load.
- Join 20-30 minutes early to check your connection and ensure your device is working correctly.
Common Issues and Tips
Presenters Are Having Issues with Joining the Dry Run/Live Event
- Be sure Teams is installed on your desktop computer.
- Open the Teams application from your desktop.
- Join the event from a computer or your iPad.
- You cannot join using a phone or a web browser.
- You must log in using your Teams email ID and password.
- If you have multiple Teams accounts, select your profile picture in the upper right corner of the Teams application and select "The University of Texas at Dallas (Guest)" tenant.
Unable to See Guest Video or Audio
- Audio will not work on a remote desktop. Instead, use the desktop app or dial-in.
- Audience members must have their device's audio turned on.
After Going Live
- If a single viewer is reporting an issue: Ensure that viewer has enough bandwidth and is on a good Internet connection to watch the event.
- If multiple people within the same network are having issues: You may be experiencing network congestion-related issues.
- Ensure that you have enough upload bandwidth to stream.
- Log in as an attendee to review the issue.
Common Issues and Tips
Attendees Cannot Hear the Video
- Check your audio sharing settings.
- Check that the audio device is plugged in.
Event Has Ended Inadvertently
Chat moderator: Post in chat that there has been a technical issue and a new link will be sent momentarily.
Producer: Create a new live event and invite all presenters. Include the same settings as the original event. Provide attendee link to chat moderator and slide producer by posting it in the internal chat of the meeting.
Slide Producer: Create an email to registered participants, be sure everyone is included in the bcc line to avoid mass reply all. Provide the new attendee link in the email and direct everyone to move to the new link. Inform attendees that a new meeting will start momentarily.
Social Media: If the event is posted anywhere on social media, be sure to update posts with corrected links to join.
When Joining New Meeting
Chat Moderator: Welcome participants to the meeting and apologize for technical issues. Inform attendees that the meeting will start in a few moments once everyone has had a chance to join.
Producer: Unmute and announce to all the guests joining that meeting will start once everyone can transition to the new event. Ensure all presenters are at the event.
It is recommended that you have an emergency backup event set up for a quicker transition to a new meeting. Make sure you select the appropriate event settings (same as the original event), and only the producer has this backup link not to confuse other participants and attendees. If you need to use the emergency backup, provide the attendee link for the new event and add the presenters to the event.