How to Clear New Teams Cache

Context

Recently, Microsoft Teams revamped into what we know as New Teams. With this update comes a new way in which to clear your cache through the app. Listed below are methods to clear your cache.

• Reset App
• Delete Files
• Clear Cache in Teams (macOS)

Reset App

• Type "Settings" in the Window Directory, then select the Settings app from the results.
• Select Apps > Installed apps, and then type "Microsoft Teams" in the search box.
• Locate and open the New Microsoft Teams app from the results.
• Select the Advanced options icon.

• Under the "Reset" section, select Reset.

Delete Files

If Teams is still running:

• Right-click the Teams icon on the taskbar and select Quit.
• Open the Run dialog box by pressing the Windows logo + R key together.
• In the Run dialog box, enter the path bellow, then select OK.
  • %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
• Delete all files and folders in the directory.
• Restart Teams.

Clear Cache in Teams (macOS)

If Teams is still running:

• Right-click the Teams icon in the dock > select Quit or press Command (⌘)-Q.
• In "Finder", open the /Applications/Utilities folder > double-click on Terminal.
• Enter the following commands, and press Return after each command:
  • rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
  • rm -rf ~/Library/Containers/com.microsoft.teams2
• Restart Teams.