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- Start by clicking X to close the Stale Request dialog box.

- Open Global Protect > Connect to re-launch.
- This can be done by searching
GlobalProtect
in the Search Menu of your device.
Note: The SSO page will open in a new window.

- Type in your UTD credentials (NetID and password).
- Use your mouse to click on the Login button.
Important: Do not hit Enter on your keyboard device.
Hitting Enter after entering your NetID and password will result in the Stale Request error message.
