VPN Stale Request

Summary

Follow the steps in this article if you're receiving a Stale Request message when connecting to the VPN.

Body

Resolution

  • Start by clicking X to close the Stale Request dialog box.

Screenshot of the "Web Login - Stale Request" error

  • Open Global Protect > Connect to re-launch.
    • This can be done by searching GlobalProtect in the Search Menu of your device.
Note: The SSO page will open in a new window.

Global Protect on Windows Search Menu.

  • Type in your UTD credentials (NetID and password).
  • Use your mouse to click on the Login button.

Important: Do not hit Enter on your keyboard device.

Hitting Enter after entering your NetID and password will result in the Stale Request error message.

SSO page with text box for NetID and PAssword.

Details

Details

Article ID: 1185
Created
Tue 2/6/24 11:46 AM
Modified
Thu 10/17/24 3:29 PM

Related Services / Offerings

Related Services / Offerings (1)

PaloAlto GlobalProtect VPN
The GlobalProtect Virtual Private Network (VPN) provides secure access to restricted University data and resources using an off-campus computer through a secured Internet connection. In order to utilize VPN services, you must first be enrolled in Duo.