Emerging Tech Support: SW Support Queue Desktop

This article will cover the creation of a Default Desktop configuration view in TeamDynamix (TDX) to ensure operational alignment.

Instructions

• Navigate to TeamDynamix, log in with your NetID and NetID password.
• On the upper left side click the + New Desktop button.
• Name your new desktop configuration ET SW Support Queue and click Save.
• Click on the Details tab and check the box for Enable Auto-Refresh.
• Click Set as Default and then click Save.
• Click on the Content tab.
• Click on Edit Layout, select the last layout (100% / 50-50%)
• In the Available Content field, enter ET Support Queue, drag the result to Column 1.
• Go back to the Available Content field, enter My ET Tickets, drag the result to Column 1.
• Go back to the Available Content field, enter Following & Submitted Tickets, drag the result to Column 1.
• Go back to the Available Content field, enter ET Support Unassigned Tickets, drag the result to Column 1.
• Go back to the Available Content field, enter My Team's Currently Expired Knowledge Articles, drag the result to Column 2.
• Go back to the Available Content field, enter Outreach Queue, drag the result to Column 3.
• Click Save and close the configuration window.