Create Follow-Up Button in CometAI

A Follow-Up Button is a shortcut that lets you send common replies without typing. It appears in conversations when specific tags are present, allowing you to send common responses or actions quickly. It streamlines interactions by offering relevant shortcuts based on the context of the conversation.

Context

A Follow-Up Button is a ready-made option that lets users quickly send common questions or commands without retyping them. These buttons are set up in a similar way to prompt templates and are connected to certain conversation tags. This ensures that follow-up buttons only appear when they are relevant conversations. When a conversation has a matching tag, the follow-up button will automatically appear at the end of a response, making it easy to keep the conversation going. This feature helps to make interactions smoother by providing targeted shortcuts that save time and improve the user experience.

Instructions

• Open a web browser and go to CometAI.
• On the right column, select + Prompt Template.

• The Prompt Template window will appear.
  • Provide a name and a brief description for the template.

• In the Prompt text box write a set of instructions to provide rules and/or guidance that CometAI will apply to every message in a conversation. 
  • Prompts can range from providing guidance on tone and structure to redirecting users to specific reference material. In the example below, the prompt asks to create a Welcome Email for onboarding a new employee.

• Add Required Tags associated with the main goal of the Follow-Up Button. 
  • Required Tags are used to display the Follow-Up Button in conversations that include an associated Conversation Tag.
  • For example, if you create an "Employee Onboarding" prompt template featuring a Conversation Tag "Onboarding", then any follow-up buttons that have "Onboarding" set as the Required Tag will automatically appear in relevant conversations.

• Under Template Type, please select Follow-Up Button When complete select Save.

Implement Follow-Up Button

• Select a desired Prompt Template from the right column, provide variables if requested, then select Submit to start a conversation.
• Within the conversation window CometAI will display Follow-Up Buttons based on associated Conversation and Required Tags.

• Selecting a Follow-Up Button will ask CometAI to create text based on your follow-up button's prompt. 
  • In our example below, a Follow-Up Button named "Welcome Email" creates an onboarding email based on the OnBoarding Prompt Template and references provided variables.