Body
Purpose
The article explains how to resolve an issue when a customer states, "I’ve gotten a lot of repeated calls from the same number that’s trying to sell me something. Can you block the number?" or "someone keeps calling looking for an employee, and it’s a different employee every time they call, but it’s the same number. How can we block that number in the Teams application from their desktop or smart phone?"
Note: You can only block external numbers. There is no way to block calls from a 972-883-XXXX number.
Video Tutorial
Process
Users can block specific external numbers in their Teams application with the following procedure:
In the Desktop Client
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Launch the Teams application, click Calls, then click History
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Locate the specific call, then click on the ... icon and choose Block
In the Mobile App
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Open the Calls section.
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Tap on History
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Locate the row for the unwanted call. Tap the “i” icon on the right side and then select Block number