Desktop Support - Software Support (Adobe, Code42)

This article contains details processes and procedures of Desktop Support's role concerning Software Support.

What to Expect 

Reliable access to approved University software, with assistance for installation, licensing, and issue resolution, and clear communication throughout. 

What This Covers

This process explains how OIT Onsite Services assists with supported software such as Adobe applications and Code42, including installation, access, basic troubleshooting, and coordination with licensing or vendor support when needed.

When This Happens

When you need approved software installed, experience issues with supported applications, require license access, or are affected by software updates or service changes.

What Onsite Services Will Do 

1. Validate eligibility and approval for supported software. 
2. Install or enable approved software using University standard methods. 
3. Assist with licensing access and account activation as applicable. 
4. Troubleshoot common software issues and errors. 
5. Coordinate with vendors or internal teams for complex issues when required. 
6. Verify software functionality after changes or fixes. 
7. Document support actions and outcomes in University systems. 
8. Communicate status updates, guidance, and next steps clearly.