Body
What to Expect
Reliable, ready for instruction lab environments with supported hardware, minimal downtime, and clear communication when maintenance or issues occur.
What This Covers
This process explains how OIT Onsite Services supports University owned instructional and research lab hardware, including setup, maintenance, repairs, and coordinated refresh activities.
When This Happens
When labs are being prepared for a term, new hardware is deployed, issues impact lab functionality, routine maintenance is performed, or approved refresh or replacement activities occur.
What Onsite Services Will Do
- Configure and maintain lab desktops, peripherals, and related hardware.
- Ensure lab systems meet University standards for security, stability, and usability.
- Coordinate maintenance, repairs, or replacements to minimize instructional impact.
- Respond to reported hardware issues affecting lab availability or performance.
- Apply required updates or configuration changes to lab hardware.
- Test systems to confirm readiness after maintenance or repairs.
- Document lab configurations, support actions, and asset details in University systems.
- Communicate status updates, timelines, and next steps to stakeholders as needed.