Desktop Support - Campus Endpoint SME

This article contains details processes and procedures with Desktop Support's role concerning Campus Endpoint SME (Federated IT).

What to Expect 

Expert guidance and coordinated support for departments with federated IT, helping ensure endpoint devices align with University standards while minimizing disruption. 

What This Covers

This process explains how OIT Onsite Services supports federated IT teams by providing consultation, technical guidance, and coordination related to endpoint devices and services. 

When This Happens

When federated IT teams need assistance with endpoint standards, troubleshooting complex issues, onboarding devices into central systems, or aligning local practices with University requirements. 

What Onsite Services Will Do 

1. Act as a subject matter expert for endpoint standards, tools, and best practices. 
2. Consult with federated IT teams on device configuration, compliance, and life cycle considerations. 
3. Assist with troubleshooting complex or cross team endpoint issues. 
4. Coordinate onboarding of devices into University managed services when applicable. 
5. Provide recommendations to improve reliability, security, and supportability. 
6. Support knowledge sharing and documentation for federated IT partners. 
7. Document guidance, decisions, and outcomes in University systems. 
8. Communicate recommendations, status, and next steps clearly with stakeholders.