Body
Purpose
This article lists the steps which can help prevent non-junk emails from being sent to the junk folder.
Procedure
Outlook Web App (OWA)
- Ensure there are no rules set up on the account that are moving emails to Junk in your settings.
- When items get sent to junk, there should be a little message at the top saying, "This message was identified as junk. It's not junk". Select It's not junk or right-click on the email and select Mark as not junk.
- Outlook will move the email out of junk and learn that you want to receive and no longer send to junk.
- In your Settings icon , ensure that the addresses of the blocked emails are not on your "Blocked Senders" list.
- You can also add the addresses to the "Safe senders and domains" list in that section.
- If the email is listed there, it will prevent emails from that address from being sent to Junk.
Outlook
- Click on the Junk Email folder.
- Pick the sender/mail you want to remove from Junk.
- Once the mail opens, you can see a small pop-up under the sender details. Select Mark as Not Junk.
Note: If you have done those steps and your emails are still getting sent to junk,
please open a ticket here with an example of the emails being sent to junk added as an attachment. Without a copy of the email added as an attachment, we cannot investigate the issue.