Jamf FAQs

FAQs

What is Jamf?

• Jamf is a cutting-edge tool designed to help manage computer software and hardware on university-owned Macs and iPads.
• Jamf allows UT Dallas technicians to remotely deploy and update software, configure system and security settings, and collect hardware inventory on university-owned computers. 

What Information does Jamf Collect?

• Jamf collects hardware specifications, installed applications, the operating system, available updates, security information, and login timestamps.

What does UTD do with the Information Jamf Collects?

• This information provides insight into the status of university-owned computers so UTD can keep your computer up-to-date and running smoothly.

Is Jamf Enrollment Required for University-owned Machines?

• Yes, enrollment is required for university-owned Macs and iPads. For more information, please contact the Information Security Office at infosecurity@utdallas.edu.

How are these Tools Installed?

• New devices come with Jamf already installed.
• Jamf can be installed remotely via enrollment links over email.
• If Jamf cannot be installed remotely, a technician will need to be scheduled to install the tool in person.

Is my Device Enrolled in Jamf?

• Open the Apple Menu and click on System Settings.
• Open Profiles.
• If there are no profiles preference pane, the computer was never enrolled with Jamf.
• If there is an MDM Profile, you can validate that UT Dallas manages this by navigating to the Settings section of the profile. You should see the University of Texas at Dallas JSS Built-in Certificate Authority.

How do I Enroll in my University-owned Device?

• Contact the  OIT Service Desk to request enrollment.

How do Department Techs get Help with Jamf?

• Submit a ticket by contacting the OIT Service Desk.