Troubleshoot Remote Desktop Connections

Common Errors 

• Incorrect Computer Name
• Computer Unavailable
• Access Denied

Troubleshooting 

Incorrect Computer Name

• Verify the name entered is the full name of the UTD computer.
  • UTD computers are named "UTD" or the Department abbreviation, followed by the asset number of the computer 
  • Example: UTD81905
• Verify the fully-qualified domain name of the computer has been entered.
  • Just the computer name may not work (Ex: UTD81905.campus.ad.utdallas.edu).

Computer Unavailable

• Verify the computer is powered on by pinging it.
• Open a terminal (Windows: Command Prompt or Unix: Terminal).
• Enter the command ping UTDAssetNumber.campus.ad.utdallas.edu​​​
  • The above is the "address" of the computer.
• If the computer is not reachable (powered off or disconnected from the network), it will say: "Request timed out".
• If the computer is powered off, someone at the location will need to power on the device.

Access Denied

• This error will appear if you do not have remote desktop authorization.
  • Please contact the OIT Service Desk for further assistance.