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Explanation
When attempting to login into eLearning, a user may experience the following error:
"Blackboard Learn is currently unable to log into your account using single sign-on. Contact your administrator for assistance. For reference, the Error ID is xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx."
Note: The Error ID will differ each time but have the same structure, containing numbers and letters.
This error typically occurs when a user has not been added to any courses in eLearning.
- If the user is enrolled in classes and are still receiving the error, please contact elearning@utdallas.edu for assistance.
Alternatively, this error may happen if the user has recently accepted their admission offer. It may take 7-10 days before access to eLearning is active. Visit the UTD Freshman Orientation site for more information.