Body
Question
How to get Microsoft Teams logs for Troubleshooting?
Answer
There are two types of logs that will be needed for troubleshooting, one is called a Media log and the other is called a Debug log. It is important to collect logs as soon as an issue occurs. The logs can be collected with just a couple of clicks.
Collecting Debug Logs
- For Windows: Right-click on the Teams icon in the system tray and choose "Collect support files".
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- For Mac: Mac: Select the Help menu and choose "Collect support files".
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- For Windows, You should see a notification that says, “2 file was downloaded”. The file should now be in your Downloads folder.
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- For Mac users, you should see a notification that says, "2 files were downloaded". The file should now be in your Downloads Folder.
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- You should see a folder called “MSTeams Diagnostics Log”. Right click that folder and go to the send to option and click compressed(zipped) folder.
- You should now see another folder with the same name appear just above it.
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For Windows:
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For Mac:
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- Send the zipped MS Teams Support Log folder to the Help desk agent by attaching the file to the ticket or sending it via email.