Body
Objective
Learning about the operations of the Teams Voice Desk Phone: Calling, Transfers, Forwarding, Delegates
Procedure
Calling:
-
1. Pick up the phone / Tap on Calls.
-
2. Tap on the Phone + icon in purple on the bottom-right of the screen.
-
3. Dial the number on the Dial pad or tap on People and search for the person.
Transferring:
1. When on a call, click the ... icon.
-
2. Choose Transfer, then select either Transfer or Consult First.
-
3. Search for and then select the name of the person to transfer to.
Note: If Consult First were chosen, that user would then ring. After consulting, you can click the handset to handset icon to finish the Transfer or return to the original call.
Forwarding:
-
1. From the Main screen, tap the User Icon.
-
2. Select Settings, then Calling, and toggle Call Forwarding on.
-
3. In the Forward to the field, choose the destination.
Delegates:
Add a Delegate:
1. From the Main screen, tap the User icon.
-
2. Select Settings, then Manage Delegates.
-
3. Add a delegate by typing their name and selecting them.
-
Remove a Delegate:
1. From the Main screen, tap the User icon.
-
2. Select Settings, then Manage Delegates.
-
3. Click on the user you want to remove as a delegate.
-
4. Tap Remove Delegate.