Summary
If you purchased Adobe Creative Cloud using your UTD email, you will need to log in to a personal Adobe account to edit or cancel your Adobe paid subscription. This article walks you through the process in order to do so.
Body
Issue
If you purchased Adobe Creative Cloud using your UTD email, you will need to log in to a personal Adobe account to edit or cancel your Adobe paid subscription.
Root Cause
To use education discounts, Adobe sometimes requires a .edu address be used. However, this account is also linked to an Adobe Enterprise organization at UTD.
Resolution Steps
Note: If you do not have an Adobe account with your UTD email (NetID@utdallas.edu), you will not have this option.
- Log out of Adobe and clear your cache and cookies.
- Alternatively, use an incognito or private window.
- Visit Adobe and login using your NetID@utdallas.edu.
- When the "Select an account" option appears, choose Personal Account .
- You will now be logged into your personal account, where you can update billing information or cancel your subscription.
