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- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Atlas
Effective January 2022, the previous IGA team in Atlas will be replaced with four teams to better separate access related issues. Use this list to route tickets in Atlas.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Atlas
This article is a guide on how to utilize the knowledge base in Atlas to get help at UTD.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Atlas
This article will explain how to use the TeamDynamix (also known as Atlas) integration app for Microsoft Teams, which allows you to easily send interactive messages containing information from tickets, knowledge articles, and more. You can use this app in any Teams chat message or channel post.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Atlas
This article is a guide on how to submit a ticket in Atlas. This guide will define basic terminology, explain how to navigate the service catalog, and give tips for filling out the ticket submission form.
- Knowledge Base
- Administrative and Business
- Business Capability and Process Automation
- Atlas
This article is a guide on how to interact with tickets in Atlas once you have submitted them.