Requesting VPN Access

Context

Anyone who is not automatically provisioned with VPN access will require a PEARL request to access the VPN. The users sponsor, or another designated user in the department, should generally be the one to submit this request. For full details on who can access the VPN, view this article.

Any user without VPN access will receive an error saying, "Matching client config not found".

Access Request Instructions

• Navigate to the PEARL.
  • If not automatically routed to the Computer Access form, select Access Requests (Existing Users) > Computer Access
• Enter the users information, click Lookup, select the user who needs access, and select Next. 

• Select the "Department of the User" > Next.
• On Step 3, select the appropriate: 
  • Sponsor of User
  • Usertype
    • For students requiring sponsorship, this should be Student Sponsored Limited.
    • For most other users (e.g. previous students), this should be Guest.
  • Service Level: Standard, Basic or NetID Only

• Under IT Resources, select Add Resource(s) to User and add a justification for the request.
  • Justification example: "Department Guest needing VPN access for research."

• Scroll through the page and select VPN.  
  • Provide additional information in the text box provided. 
  • If needing specific department VPN, list the VPN group along with the NetIDs:’ free form box, fill in the NetIDs needing access and which VPN group if a specific department access is needed.

• Review your request, select start date for access and Submit.