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Enabling GlobalProtect
After installing the application, enable Palo Alto Networks as a trusted developer in order to connect.
- Launch System Settings from your Mac.
- Select General > Login Items.
- Find "Palo Alto Networks" in the list of items available. Move the tongle to allow PaloAlto to make changes and modify preferences.
- If prompted, enter your Mac User Name and Password, and then Unlock the preferences.
- If not done so during the installation process, a pop-up will appear asking "GlobalProtect would like to Filter Network Content" when connecting.
Connecting to Global Protect
- Open the GlobalProtect VPN client on your machine, enter the Portal Address as
utdvpn.utdallas.edu > Connect.
- GlobalProtect will take a few seconds to reach the connection.
- Sign in with your UTD credentials and authenticate through DUO via a push notification, text message, or phone call.
Note: When entering your UTD credentials-
Do not select Enter on your keyboard device. Hitting
Enter after entering your username and SSO password will result in the Stale Request error message. Visit
KA 1185 for more information.
- Once connected, the client will display a pop-up message asking you to allow the page to open GlobalProtect.
- Click on Allow.
- After clicking on Allow, the client displays "Authentication Complete", informing you that you are actively connected to the UT Dallas VPN.
