VPN Stale Request

Resolution

  • Start by clicking X to close the Stale Request dialog box.

Screenshot of the "Web Login - Stale Request" error

  • Open Global Protect > Connect to re-launch.
    • This can be done by searching GlobalProtect in the Search Menu of your device.
Note: The SSO page will open in a new window.

Global Protect on Windows Search Menu.

  • Type in your UTD credentials (NetID and password).
  • Use your mouse to click on the Login button.

Important: Do not hit Enter on your keyboard device.

Hitting Enter after entering your NetID and password will result in the Stale Request error message.

SSO page with text box for NetID and PAssword.

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PaloAlto GlobalProtect VPN
The GlobalProtect Virtual Private Network (VPN) provides secure access to restricted University data and resources using an off-campus computer through a secured Internet connection. In order to utilize VPN services, you must first be enrolled in Duo.