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To Request a New Teams Voice Number / Extension for an Individual
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Open the “Request New Individual Extension” form.
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Add “Additional Contacts” to the ticket (such as a supervisor), it’ll notify individuals other than the requester when the ticket is updated.
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Add a Subject as “Teams Voice New Hire Activation Request”.
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In the Description field, state your activation request. Does the new user need to have their line masked for external calls, if so please include that information
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For the person receiving the Extension, fill out their NetID, Name, and their Department.
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Enter the name of the person receiving the extension under the Caller ID Display.
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Check the appropriate box if they require outgoing external calls to be masked.
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Check the appropriate box if availability of a specific extension needs to be checked.
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Check the appropriate box if they require International Calling.
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Choose Requested Completion Date, the deadline by which you'd like the request to be completed.
Note: We are only able to assign campus extensions to current Staff, Faculty, TA's, and RA's. Retiree's are not eligible due to our licensing agreement with Microsoft.
Note: If an employee is moving to another department and assuming the extension of an employee that is leaving, please use the
Transfer Extension Form instead.
To Transfer / Remove Individual Extensions
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Open the “Transfer/Remove Individual Extensions” form.
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Add “Additional Contacts” to the ticket, it’ll notify individuals other than the requester when the ticket is updated.
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Add a Subject, Description, or any Attachment(s) to the ticket.
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Select the option to Transfer, Modify, or Remove a person’s extension as per your request.
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Enter the Name/ NetID of the Person Losing Extension & the Person Receiving Extension (If Transfer is selected on Step 4).
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Type “Yes” under Confirm Extension to Transfer/ Remove.
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You can write the name of the person receiving the extension under the Caller ID Display.
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Check if you will require International Calling with your extension.
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Choose Requested Completion Date, the deadline by which you'd like the request to be completed.
Note: You will automatically receive email notifications when this ticket is updated.