International Calls via Teams Voice

Context

Making international calls on Microsoft Teams (and New Teams) allows seamless communication with colleagues, clients, and partners worldwide. 

Note: To make international calls, your Teams Voice extension must enable international calling. If you have not submitted a service request here. 

Table of Contents

Calling via Teams App

  1. Open the Teams app on your desktop or mobile device.
    • Sign in to your UTD credentials if you’re not already. 
  2. Select Calls in the Teams app located on the left-hand side of the screen. 

Teams Calls Feature highlighting the Calls Icon in the Menu

  1. Click on the Dial Pad icon.
  2. Dial the Country code > enter the International phone number. 
    • If you are unsure about the country code for the country you are calling, use an online resource or directory to look up the correct country code. 

Teams Calls Feature highlighting the Call Button

  1. Click on the Call button to initiate the call. 

  1. Ensure your Poly desk phone is set up and connected to your Microsoft Teams account. 
  2. From the home screen of your desk phone, tap on the Call icon. 

Picture of Home screen on desk phone with call bottom towards bottom left.

  1. Tap on the Dialpad icon on the bottom right. 

Dial pad button located on desk phone screen towards bottom right

  1. Dial the Country code (press and hold 0 to enter the + Plus sign icon) and enter the International phone number.
    • As soon as you enter the number, it will automatically call. You can also tap on the Call button. 

Desk phone screen with number pad and call button.

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