Articles (11)

Pinned Article Duo Prompt Upgrade

This article compares the old and new Duo prompts.

Location-Based Restrictions for Duo Authentication

In order to comply with U.S. regulations, effective May 5, 2022 Duo will begin blocking authentications from users whose IP address originates in a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.

Duo Authentication Screen Not Loading

Troubleshooting steps to perform when Duo multi-factor authentication screens are not appearing on Duo-protected UTD sites.

Duo Hardware Token Authentication

This article provides information on Duo hardware token authentication and troubleshooting steps.

Duo Prompt Issues (macOS)

This article provides troubleshooting steps to fix Duo prompt issues on mac devices.

How to Enroll in Duo

This article assists first time users in the Duo enrollment process.

Manage Duo Devices

This article can help you add or manage multiple devices on Duo Mobile.

Non-Smartphone Options for Duo Authentication

This article provides the instructions to login without Duo app installed or having no access to a smartphone.

Smartphone Options for Duo Authentication

This article provides smartphone options to authenticate with in Duo Mobile app. Users who have installed and activated the app on their cell phones can authenticate by accepting a push notification.

Using Duo with Touch ID (macOS)

This article can be helpful for users to add touch ID on their Mac for authentication with Duo.

Using Security Key for Duo Authentication

The Duo two-factor authentication platform supports security keys, offering secure login approvals resistant to phishing attacks combined with the one-tap convenience of Duo Push.