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Installing GlobalProtect
Note: GlobalProtect for Mac supports macOS 10.15 or higher. There might be minor differences in the steps for different versions and specifications of the mac device.
- Open your preferred web browser, click here to start your download.
- Enter your UT Dallas credentials to sign in.
- If you are not already authenticated through DUO, you will be asked to do so via a push notification, text message, or phone call.
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- Select Download Mac 32/64 bit GlobalProtect Agent.
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- After downloading, go to your Downloads and double click to open GlobalProtect.pkg.
- You can save it to your “Downloads” folder or in another preferred location.
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- An "Install GlobalProtect" window will open, select Continue.
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- In Custom Install, leave GlobalProtect checked and deselect all of the other features. Click Continue.
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- Select Install, and select Install Software.
- You will have to authenticate with your local user credentials to move forward with the installation process.
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After Installing GlobalProtect
After installing the application, enable Palo Alto Networks as a trusted developer.
- Launch System Settings from your Mac.
- Select General > Login Items.
- Find "Palo Alto Networks" in the list of items available. Move the tongle to allow PaloAlto to make changes and modify preferences.
- If prompted, enter your Mac User Name and Password, and then Unlock the preferences.
- Now you can connect to the VPN.
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- On macOS Catalina and higher, the popup below will ask for permissions to access the local folders ~/Downloads, ~/Desktop, and ~/Documents. You can either select Don’t Allow or OK for each of the three depending on whether you want to allow or block the access.
Connecting to GlobalProtect
- Open the GlobalProtect VPN client on your machine, enter the Portal Address as
utdvpn.utdallas.edu
> Connect.
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- GlobalProtect will take a few seconds to reach the connection.
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- Sign in with your UTD credentials and authenticate through DUO via a push notification, text message, or phone call.
Note: Do not select Enter on your keyboard device. Hitting
Enter after entering your username and SSO password will result in the Stale Request error message. Visit
KA 1185 for more information.
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Note: Safari/Chrome/Firefox, any of them could be your default browser. If your default browser is Firefox or Chrome, the page would redirect to your browser.
- Once connected, the client will display a pop-up message asking you to allow the page to open GlobalProtect.
- Click on Allow.
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- After clicking on Allow, the client displays "Authentication Complete", informing you that you are actively connected to the UT Dallas VPN.
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