Polaris Support

Tags Polaris

What is Polaris?

Polaris is UTD’s new centralized platform to simplify the student experience. It connects students, faculty, and staff to resources, integrates with Orion for academic and financial records, and offers tools for communication, advising, and collaboration all in one place.

Single Sign-On Error

If you encounter a Single Sign-On Error, please allow 24–48 hours for the system to synchronize.

  • If the issue persists after 48 hours, use the support section below to contact the appropriate support team.

“UT Dallas Single Sign-On Error page displaying the message: ‘We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.’”

Polaris Support

  • Polaris Information: For more information and resources regarding Polaris, visit polaris.utdallas.edu.
  • Assistance for Prospective Students and Applicants: Prospective Students and Applicants who need assistance, including with Polaris, should contact Admissions.
  • Assistance for Current Students: Current Students who need technical support for Polaris should contact polarishelp@utdallas.edu.
  • Additional Support: For any other support for Polaris, including access requests for faculty and staff, please contact the Office of Institutional Success and Decision Support at polaris@utdallas.edu.
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