Requesting an SSL Certificate

Purpose

These instructions outline the process for using the CertiNext platform to request and download an SSL Certificate.

Single-Host SSL/TLS Certificate

1. Navigate to the SSL/TLS Certificate Request link
2. Upload or Paste your Certificate Signing Request (CSR), then click Next.
3. Check the Validated Organization box for "The University of Texas at Dallas (7916157)", then click Next.
4. **Important - Add Contact Name and Email under "Certificate Download Delegation", then click Next.
5. Verify the "Domain Name" field was populated correctly from your CSR, then click Next.
6. On the "Additional Information" page, perform the following steps:
   1. Add "Requested by" + your name and department to "Order Remarks".
   2. **Important - Check the box for "Additional email recipients", add your email (a shared inbox is preferred) to the "Recipient Email IDs" list, then click the email from the drop-down to populate it into the field.
   3. Verify Auto-renew is checked, then choose 15 or 30 days before expiration.
   4. Click Next.
7. Review the "Order Summary", then click Submit.
8. Send an email to issupport@utdallas.edu
   Subject: SSL Cert Request Submitted
   Body: "Submitted SSL Cert request for " + Paste the domain name
9. Wait for the certificate request to be approved. If approval is not received within 2 business days, please send a follow up email to issupport@utdallas.edu.
10. Once approved, an email will be sent to the "Additional email recipients" from "CERTInext <donotreply@certinext.io>" with Subject: "Your Certificate is ready for download".
    1. Click the "Download Certificate" button in the email, then click the same button on the web page that opens.
    2. Follow the directions to download the appropriate file based on system requirements. If Zip is chosen, the zip folder will contain the certificate, intermediate, and CA chain certs.

Multi-Host (SAN) SSL/TLS Certificate

1. Navigate to the SSL/TLS Multi-Host (SAN) Certificate link.
2. Upload or Paste your Certificate Signing Request (CSR), then click Next.
3. Check the Validated Organization box for "The University of Texas at Dallas (7916157)", then click Next.
4. **Important - Add Contact Name and Email under "Certificate Download Delegation", then click Next.
5. Verify the "Domain Name" and "Additional Domain Names" fields were populated correctly from your CSR, then click Next.
6. On the "Additional Information" page, perform the following steps:
   1. Add "Requested by" + your name and department to "Order Remarks".
   2. **Important - Check the box for "Additional email recipients", add your email (a shared inbox is preferred) to the "Recipient Email IDs" list, then click the email from the drop-down to populate it into the field.
   3. Verify Auto-renew is checked, then choose 15 or 30 days before expiration.
   4. Click Next.
7. Review the "Order Summary", then click Submit.
8. Send an email to issupport@utdallas.edu
   Subject: SSL Multi-Host Cert Request Submitted
   Body: "Submitted SSL Multi-Host Cert request for " + Paste the domain name + include the additional domain names.
9. Wait for the certificate request to be approved. If approval is not received within 2 business days, please send a follow up email to issupport@utdallas.edu.
10. Once approved, an email will be sent to the "Additional email recipients" from "CERTInext <donotreply@certinext.io>" with Subject: "Your Certificate is ready for download".
    1. Click the "Download Certificate" button in the email, then click the same button on the web page that opens.
    2. Follow the directions to download the appropriate file based on system requirements. If Zip is chosen, the zip folder will contain the certificate, intermediate, and CA chain certs.