Room Reservation System (Robin) FAQ

What is Robin?

Robin or the Room Reservation System is an outside resource provided by OIT to departments to use as a check-in/check-out system for hoteling desks/office room reservations.

Where Can I Place a Service Request for Using Robin?

To place a service request or request consultation with OIT visit this link. The following articles in the knowledge base can help you get started with Robin:

• Consultation Process for the Room Reservation System (Robin)
• How to Install and Use Robin (Room Reservation System)

How Do I Add a New User to an Existing Robin Group?

The name of your departments Robin group (RobinSCIM-DEPT NAME) needs to be added in your employees PEARL IT Resource Request for Computer Access. It is recommended that you add the group name in your employees on boarding IT Resource Request submission to avoid delays on access.

Where Can I Get Additional Information?

You can visit this Robin Help Center Resources to learn more about Robin. You can read documentation and watch videos to understand the various resources available in Robin. 

Robin Admin. Resources

• Robin Status - This is Robin's system status page, where you can get updates on system operations.
• Getting Started: Setting up your workplace - This article provides information on how to set up an office with Robin for the first time.
• Introducing Robin: Quick start guide & template  - This article provides information on how to introduce Robin to employees/team.
• The Layout Tool: Set up Desks & Spaces on maps - This article provides information on how to set up your desks. 
• Set up QR codes & NFC tags for desks – This article helps an admin to set up Local desk check-ins with stickers after configuring desks on maps, enabling desk check-ins (flexible and/or assigned) and setting the advance check-in window.
• Introducing your office to Robin Desks – This article provides steps and resources an admin can follow for seamless introduction of Robin to the office.
• The Daily Roster – This article helps and admin to set up the daily roster and roster export which can help them review who is in, or planning to be in office and get a more accurate understanding of who is using the office.

Robin User Resources

• Getting started: New users -This article is a quick start guide for users to join Robin and start using it effectively.
• How to plan your week & see who's in the office – This article helps employees to to see when their team is coming into the office, and how to share their plans using Robin.
• Add co-workers as favorites – This article helps employees to add their team members as favorites to easily see when they are scheduled to be in the office and where they are seated on the office map.
• How to book a desk on the mobile app – This article provides information on how to reserve desks using the Robin mobile app.
• Scanning QR codes & NFC tags for desks - This article shows employees how to use QR codes & NFC tags to reserve a desk.
• How to check in to your desk – This article provides information on how to check in (or cancel) a desk reservation.
• Manage your user profile & settings – This article helps employees manage key pieces of their personal Robin user account from their profile page on the web dashboard.