What Is It?
Call queues provide a method of routing callers to departments, and groups within UTD. Call queues are utilized for main lines as well as lines that need to be accessible from multiple locations. Queues have customizable business hours, greeting options, followed by routing or call menus where callers can chose sub areas or options that provide them with additional information. Numerous options are available for customizing the queue to a departments needs and preferences.
Please allow at least three business days for processing. Planned closure and holiday messages need to be sent in advance to allow time to process requests.
Who Is Eligible to Use It?
Faculty, Staff
Where Can I Get It?
Submit a request using the links on this page to access this service.
How Much Does It Cost?
There is no cost for this service at this time.