What to Expect
Clear coordination, oversight, and communication when third party vendors are engaged to support University owned technology or services.
What This Covers
This process explains how OIT Onsite Services coordinates and manages contracted service providers that perform approved technology related work on behalf of The Office of Information Technology.
When This Happens
When specialized services are required that are delivered by approved vendors, including installations, repairs, upgrades, or project based work.
What Onsite Services Will Do
- The scope of work, service requirements, deliverables, and responsibilities are documented and agreed upon with stakeholders and approved vendors.
- OIT resources are planned and assigned to deliver contracted services.
- OIT resources are planned and assigned to deliver contracted services.
- Fee-based support services are delivered according to agreed scope and standards.
- Labor and service effort are tracked for billing and reporting purposes.
- Departments are billed for services in accordance with agreed terms.
- Service outcomes are reviewed with the requesting department.
- Completed services are formally closed and documented.