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This article pertains to users who receive the following error when logging into a UTD-owned Windows computer: "The security database on the server does not have a computer account for this workstation trust relationship".

This error indicates that the computer can't reach UTD's servers to log you in. Usually, this is due to the device not being connected to the Internet.

This article details the recommended troubleshooting steps when encountering the error "The sign-in method you're trying to use isn't allowed.

Use this guide to find and identify UTD Asset numbers. You can find your Asset # by looking for the silver or red tag on your computer or by finding your computer name.