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This article contains details the process and defines the expectations of when a user submits an Incident.

This article contains details processes and procedures that Desktop Support takes when working on New Installs.

This article contains details processes and procedures of Desktop Support's role in Vulnerability Repair.

this article contains details processes and procedures on Desktop Support's role with VIP Endpoint Support.

This article contains details processes and procedures of Desktop Support's role concerning Lab Hardware Support.

This article contains details processes and procedures of Desktop Support's role concerning Hybrid Teams Conference Rooms.

This article contains details processes and procedures of Desktop Support's role concerning Digital Signage.

this article contains details processes and procedures of Desktop Support's role concerning Dell Warranty Support.

This article contains details processes and procedures of Desktop Support's role concerning Contract Services.

This article contains details processes and procedures with Desktop Support's role concerning Campus Endpoint SME (Federated IT).

This article details the recommended troubleshooting steps when encountering the error "The sign-in method you're trying to use isn't allowed.

This article pertains to users who receive the following error when logging into a UTD-owned Windows computer: "The security database on the server does not have a computer account for this workstation trust relationship".

Use this guide to find and identify UTD Asset numbers. You can find your Asset # by looking for the silver or red tag on your computer or by finding your computer name.

This error indicates that the computer can't reach UTD's servers to log you in. Usually, this is due to the device not being connected to the Internet.