Create Follow-Up Button in CometAI

Context

A Follow-Up Button is a ready-made option that lets users quickly send common questions or commands without retyping them. These buttons are set up in a similar way to prompt templates and are connected to certain conversation tags. This ensures that follow-up buttons only appear when they are relevant conversations. When a conversation has a matching tag, the follow-up button will automatically appear at the end of a response, making it easy to keep the conversation going. This feature helps to make interactions smoother by providing targeted shortcuts that save time and improve the user experience.

Instructions

  • Open a web browser and go to CometAI.
  • On the right column, select + Prompt Template.

Picture of right column with + Prompt Template button highlighted

  • The Prompt Template window will appear.
    • Provide a name and a brief description for the template.

Picture of Prompt Template window with Name and Description highlighted

  • In the Prompt text box write a set of instructions to provide rules and/or guidance that CometAI will apply to every message in a conversation. 
    • Prompts can range from providing guidance on tone and structure to redirecting users to specific reference material. In the example below, the prompt asks to create a Welcome Email for onboarding a new employee.

Picture of the Prompt Template

  • Add Required Tags associated with the main goal of the Follow-Up Button. 
    • Required Tags are used to display the Follow-Up Button in conversations that include an associated Conversation Tag.
    • For example, if you create an "Employee Onboarding" prompt template featuring a Conversation Tag "Onboarding", then any follow-up buttons that have "Onboarding" set as the Required Tag will automatically appear in relevant conversations.

Picture of Required Tags and it's text box

  • Under Template Type, please select Follow-Up Button When complete select Save.

Picture of Template Types with Follow-Up Button Selected

Implement Follow-Up Button

  • Select a desired Prompt Template from the right column, provide variables if requested, then select Submit to start a conversation.
  • Within the conversation window CometAI will display Follow-Up Buttons based on associated Conversation and Required Tags.

Picture of a Conversation with CometAI with the Tags and Follow-Up Buttons highlighted

  • Selecting a Follow-Up Button will ask CometAI to create text based on your follow-up button's prompt. 
    • In our example below, a Follow-Up Button named "Welcome Email" creates an onboarding email based on the OnBoarding Prompt Template and references provided variables.

Picture of the created text based on Follow-Up Button's prompt.

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