Using a Microsoft 365 Shared Mailbox in Outlook (Web)

Tags Email m365

Purpose

This article shows how to use a Microsoft365 shared mailbox in Outlook Web Application.

Using a Shared Mailbox in Outlook

  1. Open a web browser and go to Outlook.office.com.
  2. Right-click Folders and select Add shared folder.

Options on right clicking folders. The options are Create new folder, Add public folder to Favorites, Add shared folder, Assign policy , Permissions

  1. Enter the name of the shared mailbox (sharedmailbox@utdallas.edu) and select Add.

Dialog box to enter name or email address of a user who has shared folders with you

Open Shared Mailbox in Another Window

  1. Open a web browser and go to Outlook.office.com.
  2. Click on My account in the top right and select Open another mailbox.

My account tab of outlook with drop down menu to select the open another mailbox option

  1. Enter the name of the shared mailbox (sharedmailbox@utdallas.edu) and select Open.

Open another mailbox doalog box to enter the name of the shared mailbox

Details

Article ID: 260
Created
Mon 11/22/21 12:46 PM
Modified
Tue 9/5/23 9:22 AM

Related Services / Offerings (1)

Department Shared/System Email
Shared Mailboxes or System Mailboxes are mailboxes critical to department business processes and are often use to facilitate department and/or mass communication.  Shared Mailboxes are accessed by multiple users at the same time.