Not Receiving Emails From Certain Senders

Purpose

This article provides information on what to do in case you do not receive emails from third party senders in your UTD email account.

Explanation

If you are not receiving emails from a third party sender, please verify that they have the correct email address. If the message is being directed to the correct address and is not being received, or if the message is being routed to the spam/junk folders, please contact the OIT Service Desk with the following information:

• Sender Email Address
• Recipient Email Address
• Exact Time of Attempted Delivery or Email Message ID

OIT will attempt to trace the message and determine why it is failing to reach the destination inbox.