How to get Microsoft Teams logs for Troubleshooting

Question

How to get Microsoft Teams logs for Troubleshooting?

Answer

There are two types of logs that will be needed for troubleshooting, one is called a Media log and the other is called a Debug log. It is important to collect logs as soon as an issue occurs. The logs can be collected with just a couple of clicks.

Collecting Debug Logs

• For Windows: Right-click on the Teams icon in the system tray and choose "Collect support files".
  
• For Mac: Mac: Select the Help menu and choose "Collect support files".

• For Windows, You should see a notification that says, “2 file was downloaded”. The file should now be in your Downloads folder. 
  
• For Mac users, you should see a notification that says, "2 files were downloaded". The file should now be in your Downloads Folder.
  
• You should see a folder called “MSTeams Diagnostics Log”. Right click that folder and go to the send to option and click compressed(zipped) folder.
  • You should now see another folder with the same name appear just above it.

For Windows:

For Mac:

• Send the zipped MS Teams Support Log folder to the Help desk agent by attaching the file to the ticket or sending it via email.