Galaxy Best Practices and Troubleshooting

Listed below are best practices for using Galaxy. These are the steps OIT has determined provide the best user experience.

  • Start with a fresh browser session each day.
    • Close your browser at the end of the day (or close and reopen it at the start of your day).
  • Use the links to Orion or Gemini at Galaxy, rather than bookmarks.
  • Use direct links received in email for the one-time purpose it is intended for.
    • Please do not bookmark these links for regular access
  • Students should always use the Orion link.
    • Faculty performing academic functions (like submitting grades, viewing class rosters, etc.) should also use the Orion link in Galaxy.
  • Staff accessing HR or finance data should use the Gemini link in Galaxy.
    • If you are not an employee (receiving a paycheck from UT Dallas) you likely will be unable to use the Gemini link.
Note: Recently hired employees may take up to two weeks after their start date before they can access Gemini.

Many issues with Galaxy can be resolved by clearing your browser cache. You can find instructions on how to do this here: Clear Browser Cache and Cookies. If that does not work, please see the section below for the issue you are experiencing.

Stale Request Error

To fix this issue, please do the following:

  1. Close all UTD web apps.
  2. Navigate to Galaxy.
  3. Click on the component of Galaxy you would like to access.
  4. Sign in with your NetID and password when prompted.

Stale Request message screenshot.

“Failure of Web Server bridge” Error

This error most commonly occurs when attempting to access Galaxy from an old bookmark. Please follow the step below to resolve the error:

  1. Clear Browser Cache and Cookies.
  2. Navigate to Galaxy.
  3. Click on the component of Galaxy you would like to access.
  4. Sign in with your NetID and password when prompted.

Image

This errors signifies something went wrong during the sign-in process. Please follow the steps to resolve this error:

  1. Clear Browser Cache and Cookies.
  2. Navigate to Galaxy.
  3. Click on the component of Galaxy you would like to access.
  4. Sign in with your NetID and password when prompted.

Oracle error screenshot stating User ID and PAssword are invalid.

This error most often occurs when attempting to access Galaxy during one of the scheduled maintenance windows. These windows occur every Sunday from 2:00 A.M. until 12:00 P.M. If you are still experiencing this issue outside of that windows, please try the steps below:

  1. Clear Browser Cache and Cookies.
  2. Navigate to Galaxy.
  3. Click on the component of Galaxy you would like to access.
  4. Sign in with your NetID and password when prompted.

UT error screenshot.

Note: If you are still experiencing issues with Galaxy, please contact the OIT Service Desk.
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