Procedure
The below defines the procedure for troubleshooting and contacting support regarding OnBase issues. These may be login, access, or other technical problems.
- First, verify the computer has Internet access.
- If it does and you are still encountering issues using OnBase, please do the following:
- Navigate to the OnBase service.
- Select the General Request/Help service offering.
- Include a description of the issue(s) and any error(s) you receive.
- Include a screenshot of the issue(s) if possible.
- Click Submit.