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Context
Multiple users can use an exchange shared mailbox by various users who can read and send email messages from a shared mailbox. Exchange Shared Mailboxes can also provide a shared calendar, allowing multiple users to schedule and view calendar events. An IT Resource Requests must be submitted to create and add recipients to access an Exchange Shared Mailbox. These IT Resource Requests must be requested by Staff or Faculty.
If you are only needing access to a Shared Mailbox, submit a Computer Access- IT Resource Request and select Exchange Shared Mailbox under "Request New Access." You can submit one request for multiple users for the same mailbox by filling in the mailbox needing access and listing the users NetIDs needing access.
Note: If a student organization wants a shared mailbox created, the request must be submitted by a Staff or Faculty Advisor.
Instructions
- Log in to PEARL (Portal for Enterprise Access Request Library) formerly eCAT, using your UTD credentials.
- Select Create/Update/Remove IT Resources under "System Requests."
- Select the department to manage the resource and Exchange Shared Mailbox as the type of resource.
- Select your preferred action under "What action will be required?"
- Determine the responsible functional contact for the shared mailbox through Lookup and select the contact for technical questions > Next.
- Continue filling out the form and provide the proposed name of the shared mailbox you are wanting to manage under "What resource name(s) is requested?" Then determine "how you want to manage this resource", select Manual when creating a new Exchange Shared Mailbox.
- If creating a new Shared Mailbox, provide a list of users, including their NetIDs, you wish to initially access the shared mailbox.
- If needed, provide any additional requests under "Do you have any additional instructions?"
- If updating a Shared Mailbox, type the requested changes in the "Add rules" or "Remove rules" text box.
- If you're unsure if you're adding or removing rules, add your changes under Additional instructions
- Review your request, select Effective IT Resource Date and Submit.