Department Shared/System Email

What Is It?

Shared Mailboxes or System Mailboxes are mailboxes critical to department business processes and are often use to facilitate department and/or mass communication.  Shared Mailboxes are accessed by multiple users at the same time.

Who Is Eligible to Use It?

Students, Faculty, Staff

Where Can I Get It?

An eCAT ( must be submitted in order to create and/or add users for access to an Exchange Shared Mailbox. These eCAT's must be requested by Staff or Faculty. If a student organization would like a shared mailbox created, the request must be submitted by a staff or faculty adviser.

How Much Does It Cost?

There is no cost for this service at this time.

Selected Resources

Report an Issue Request New Shared Mailbox Request Email Address Update Request Shared Mailbox Access General Request / Help

Related Articles (7)

This article tells the requestor to contact Help Desk to add a digital certificate for a shared mailbox.
The article provides instructions on adding an M365 shared mailbox in Outlook for Windows.
This article shows how to add an M365 shared mailbox in Outlook for iOS or Android.
This article shows how to add an M365 shared mailbox in Outlook for Mac.
This article explains the limitations for M365 shared mailboxes.
This article shows you how to request the creation of an exchange shared mailbox.
This article shows how to use a Microsoft365 shared mailbox in Outlook Web Application.


Service ID: 30
Tue 11/9/21 2:41 PM
Tue 1/9/24 6:01 PM