Exchange Shared Mailbox Request

Context

Multiple users can use an exchange shared mailbox by various users who can read and send email messages from a shared mailbox. Exchange Shared Mailboxes can also provide a shared calendar, allowing multiple users to schedule and view calendar events. An IT Resource Requests must be submitted to create and add recipients to access an Exchange Shared Mailbox. These IT Resource Requests must be requested by Staff or Faculty.

If you are only needing access to a Shared Mailbox, submit a Computer Access- IT Resource Request and select Exchange Shared Mailbox under "Request New Access." You can submit one request for multiple users for the same mailbox by filling in the mailbox needing access and listing the users NetIDs needing access.

Note: If a student organization wants a shared mailbox created, the request must be submitted by a Staff or Faculty Advisor.

Instructions

  • Log in to PEARL (Portal for Enterprise Access Request Library) formerly eCAT, using your UTD credentials.
  • Select Create/Update/Remove IT Resources under "System Requests."

System Requests drop-down menu. Create/ Update/ Remove IT Resources option is last on the list.

  • Select the department to manage the resource and Exchange Shared Mailbox as the type of resource.

Exchange Shared Mailbox option selected from list.

  • Select your preferred action under "What action will be required?" 
  • Lookup and select the contact for technical questions > Next. 
  • Continue filling out the form and provide the name of the resource you are wanting to update.
  • Type the requested changes in the "Add rules" or "Remove rules" text box. 
    • If you're unsure if you're adding or removing rules, add your changes under Additional instructions
  • If creating a new Shared Mailbox, add the following under "Do you have any additional instructions?"
    • An Exchange shared mailbox is needed.
    • Proposed Name of the shared mailbox.
  • Review your request, select Effective IT Resource Date and Submit.
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