Shared Mailbox - Quaratined Messages

Overview

UT Dallas utilizes the Microsoft 365 Exchange Online Protection (EOP) to scan and quarantine suspicious emails. Emails may be quarantined for a variety of reasons, including but not limited to spam detection, phishing detection, malware prevention, or impersonation attempts. If you believe an email was mistakenly marked as phishing or spam, please view this article.

Review Quarantined Messages on Shared Mailboxes

Shared mailbox quarantined messages can be previewed, released, and deleted using the steps below. Messages released from quarantine will be delivered to the shared inbox.

  1. Navigate to Security.microsoft.com/quarantine.
  2. Sign In with your UTD credentials.
  3. Complete the Duo MFA prompt.
  4. Click the Filter button in the Quarantine section.

M365 Quarantine Screen

  1. Enter the address of the shared mailbox in Recipient Address and click Apply. (You may set other parameters here if needed.)

M365 Quarantine Filter Settings

  1. After a moment, the quarantined messages will load.

Quarantined Mail

  1. From here, you may select one or more pieces of mail for release, deletion, preview, or blocking
Note: Not all quarantined messages may be released. Those suspected of malicious intent require approval for release. Please contact the helpdesk for assistance.
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