Adding an Microsoft 365 Shared Mailbox in Outlook (Mac)

Adding Shared Mailbox in Outlook

  1. Open Outlook.
  2. On the top bar, choose Outlook > Preferences
  3. In the Preferences pane, select Accounts.

Screenshot of the outlook preferences section

  1. Find your Microsoft 365 account in the list and select Delegation and Sharing.

Image of the M365 Account page

  1. Switch to the Shared With Me tab > Plus sign icon on the bottom left.

Screenshot of the Shared with me page

  1. Search for the mailbox, select it from the list and click Add.
    • You may need to type the entire email address in the search box.

Screenshot of the Open Mailbox page

  1. Click Done.
  2. Quit and Reopen Outlook.
    • If you still do not see the mailbox, click the Sync icon on the top ribbon.
  3. You should now see the mailbox in the left sidebar.

Print Article


Article ID: 258
Mon 11/22/21 12:46 PM
Tue 7/16/24 3:59 PM

Related Articles (6)

The article provides instructions on adding an M365 shared mailbox in New Outlook (Application).
The scope of the article is to help you fix the incorrect language appearing on Outlook.
This article contains information on how users can delay the delivery of an individual email in outlook’s desktop version.
This article provides the steps to set up automatic replies in Outlook which are a useful way to let people know that you are out of office via automatic replies to their emails.
Automatic replies are a useful way to let people know that you are out of the office via automatic replies to their emails. Follow the instructions in this article to set up your Out-of-Office replies.
UT Dallas utilizes the Microsoft 365 Exchange Online Protection (EOP) to scan and quarantine suspicious emails. Emails may be quarantined for a variety of reasons, including but not limited to spam detection, phishing detection, malware prevention, or impersonation attempts.

Related Services / Offerings (1)

Shared Mailboxes or System Mailboxes are mailboxes critical to department business processes and are often use to facilitate department and/or mass communication.  Shared Mailboxes are accessed by multiple users at the same time.