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- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
- macOS / iOS
If the computer automatically sleeps, the connection will be lost on macOS. Follow the steps in this article to assist with this issue.
- Knowledge Base
- Desktop and Mobile Computing
- Remote Computer Access
- Remote Desktop
This guide contains instructions on how to connect to a UTD computer that has been setup for Remote Desktop access, from a MacOS device.
- Knowledge Base
- Network Connectivity
- Campus Wireless Network
- CometNet Wi-Fi
This article shows you how to connect to CometNet on a macOS device.
- Knowledge Base
- Security and Access
- Authentication and Account (NetID) Management
- Duo
This article can be helpful for users to add touch ID on their Mac for authentication with Duo.
- Knowledge Base
- Security and Access
- Authentication and Account (NetID) Management
- Duo
This article provides troubleshooting steps to fix Duo prompt issues on mac devices.
- Knowledge Base
- Security and Access
- Email Security
- Email Encryption
This article provides information on how to enroll and download digital certificates on your Mac device.
- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
- macOS / iOS
This article shows how to use the GlobalProtect VPN on your Mac computer.
- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
- macOS / iOS
Palo Alto GlobalProtect VPN on a Mac only works if you allow VPN to Filter Network Content and enable as a trusted developer.
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Individual UTD Email
This article provides information and instructions on how to manage mailbox delegates on your Mac device.
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Computer Backup (CrashPlan)
This article provides the steps to install CrashPlan Code42 on UTD computers (Mac and Windows).
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Individual UTD Email
This article provides the steps needed to setup Microsoft 365 email on your Mac device.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365 Applications
- Microsoft Word
This article provides the troubleshooting steps when Microsoft Word does not allow editing on a Mac.
- Knowledge Base
- Communication and Collaboration
- Online File Storage and Sharing
- Microsoft OneDrive
This article covers the basics of using OneDrive on your Mac.
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Shared UTD Email
This article shows how to add an M365 shared mailbox in Outlook for Mac.
- Knowledge Base
- Network Connectivity
- Campus Wireless Network
- CometNet Wi-Fi
Follow these instructions if you receive the following error when trying to connect to CometNet or CometNet Legacy on a Mac computer: "Another device on the network is using your computer's IP address".