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- Knowledge Base
- Security and Access
- Authentication and Account (NetID) Management
- Duo
This article has the instructions to fix Duo prompt issues on mac devices.
- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
If the computer automatically sleeps, the connection will be lost on macOS. Follow the steps in this article to assist with this issue.
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Individual UTD Email
This article provides information to set up your Microsoft 365 email on your Mac mail. Microsoft 365 Email is supported in Mac Mail on MacOS 10.14 or higher.
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Computer Backup (CrashPlan)
This article provides the steps to install Code42 on UTD computers(Mac and Windows)
- Knowledge Base
- Network Connectivity
- Campus Wireless Network
- CometNet Wi-Fi
Follow these instructions if you receive the following error when trying to connect to CometNet or CometNet Legacy on a Mac computer: "Another device on the network is using your computer's IP address".
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Computer Rights and Management
This article provides information about the software Jamf and instructions on how to install it on UTD-owned Macs.
- Knowledge Base
- Desktop and Mobile Computing
- Remote Computer Access
- Remote Desktop
This guide contains instructions on how to connect to a UTD computer that has been setup for Remote Desktop access, from a MacOS device.
- Knowledge Base
- Security and Access
- Authentication and Account (NetID) Management
- Duo
This article can be helpful for users to add touch ID on their Mac for authentication with Duo.
- Knowledge Base
- Network Connectivity
- Campus Wireless Network
This article provides instructions to remove the saved wireless network(s).
- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
To use the Palo Alto GlobalProtect VPN on a Mac, you need to allow the VPN to install a kernel extension (kext).
- Knowledge Base
- Network Connectivity
- Virtual Private Network (VPN)
- PaloAlto GlobalProtect VPN
This article shows how to use the GlobalProtect VPN on your Mac computer.
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Personal Hardware Support
This article explains Macs with M-Series and the impact on applications.
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Individual UTD Email
This article provides information and instructions on how to manage mailbox delegates on your Mac device.
- Knowledge Base
- Communication and Collaboration
- E-Mail and Calendaring
- Individual UTD Email
This article provides the steps needed to setup Microsoft 365 email on your Mac device.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365 Applications
- Microsoft Word
This article provides the troubleshooting steps when Microsoft Word does not allow editing on a Mac.