Microsoft Word Editing Issue (Mac)

Tags m365 macos

Question

Why can't I edit Word Documents on my Mac? How do I fix it?

Answer

  1. Sign out of and Quit all Microsoft Office applications.
  2. Open Finder and click the Shift + Command + G keys.
    • In the window that pops up, type the following: ~/Library/Group Containers
  3. In the next window that pops up Select the following three files, Delete the files, and then Empty your trash.
    • UBF8T346G9.ms
    • UBF8T346G9.Office
    • UBF8T346G9.OfficeOsfWebHost
  4. Restart your Mac, re-launch Word, and sign back in with your NetID@utdallas.edu and password.
  5. You should now be able to edit documents.
    • If not, ensure that the Date and Time Settings for your system are correctly set up. 
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