How to Set A Default Outlook Email Address (Microsoft Word Mail Merge - Shared Mailbox)

Introduction

This article explains how to set up a shared mailbox in Outlook and make it the default email address so that mail merging will use the shared mailbox instead of your personal account to send emails.

How to Add the Shared Mailbox to Outlook

1. Open the Outlook application.
2. Click on File on the toolbar at the top.
3. Click on Account Settings.

4. Select Account Settings… from the drop-down.

4. Click on New in the Email tab.

5. Enter the shared email address and click on Connect.

6. Enter the password associated with the account and select Sign in.
7. Enter the address for your primary email account that has access to the shared account and click on Next.
8. Enter the password for your primary email account and select Sign In, then during the authentication when prompted to sign in with the shared mailbox, select 'Sign in with another account.
9. Once signed in, click Done, exit out of all open Outlook windows, and reopen Outlook.
10. You’ll now see the shared inbox in the left-hand navigation panel. Note that it may take a while to synchronize all emails for the shared inbox.

How to Set the Shared Email as the Default Email

1. Open the Outlook application.
2. Click on File on the toolbar at the top.
3. Click on Options.

4. Now select Mail on the right panel and under the Send Messages tab.
5. Click on the check box for Always use the default account when composing new messages.

5. Click on File on the toolbar at the top.
6. Click the Account Settings button and select Account Settings from the drop-down.

7. Select the shared email address that you have added from the list and click on Set as Default.