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Articles (17)

Access Individual User's Shared Mailbox (Web)

This article provides the necessary steps to set up a shared Office 365 mailbox in Outlook on the Web.

Create or Edit Contact List / Group

This article shows you how to create, edit, or delete a contact list or contact group in Outlook. You can create a contact list or add contacts to an existing list. A contact list is a collection of email addresses and is useful for sending email to a group of people.

Default Options Within Microsoft Outlook's Quick Steps Feature

This article contains information about the Quick Steps feature in Microsoft Outlook and how users can set up and use the default options available within the Quick Steps feature.

Handle ICS Requests

This article contains information on an ICS request and instructions on how users can handle an ICS request in Outlook.

Microsoft Automated Meeting Shortener

Microsoft has released a feature that makes it easy for you to make meetings end a few minutes early or start them a few minutes late. This feature can help build in travel time between events or buffer time. You can choose a different duration for events under one hour and over one hour.

Remove Items from Outlook Calendar

Transferring departments? Need to clear a large your calendar from prior events and or meetings? Fresh start? Follow this article to learn how to remove items from you calendar.

Synchronize Outlook Time Zones (Desktop)

This article walks users through the steps needed to synchronize and adjust time zones in Outlook and Desktop.

Add Members to M365 Group

This article walks you through the steps to add members to a M365 Group via Outlook.

Backup Outlook Emails / Data

This article provides the steps to create (export) and save (backup) an Outlook Data File (.pst file) in Windows or iOS.

Clear Local Cached Mail Addresses

This article will show you how to remove mistyped addresses from the auto-complete in Microsoft Outlook.

Enable Bcc / From Fields (Web)

This article is helpful for enabling the Bcc and/or From fields in Outlook Online.

Folder Names in Incorrect Language

The scope of the article is to help you fix the incorrect language appearing on Outlook.

Open Outlook Data File

This article shows instructions on how the user can open an Outlook Data File (.pst file).

Outlook Autodiscover

The article explains why Outlook asks you to allow a website to configure an email's server setting.

Outlook Prompts for User's Password (Windows)

This article provides the troubleshooting steps when Microsoft Outlook repeatedly prompts for a user's password.

Recover Deleted Emails / Calendar Events

This article shows you the steps needed to recover deleted emails or Calendar Events in Outlook.

Refresh Outlook Settings

You can create a new Outlook profile to refresh the application without re-installing it and instead creating a new profile.