Manage Duo Devices

Table of Contents

Manage Devices Page

  • In your web browser, navigate to a resource that is protected by Duo- Office.com or Box.
  • On the Duo authentication prompt, select Other options.

Other options link on Duo authentication prompt

  • Click on Manage Devices. 

Manage devices option in Duo prompt

  • You will then be asked to verify your identity before moving forward.
    • Select your preferred authentication method to manage devices.

Device Options

  • Once logged in, you have a number of options to select in managing your devices.
  • Clicking Edit on the devices shown will allow you to Delete or Remane. 

Devices available in Duo to edit or delete via Edit button.

New Phone

  • If you have a new phone, select the I have a new phone link on the box with your current mobile device. 

I have a new phone link under current mobile device for Duo authentication.

  • If you have the same phone number with a new mobile device, select Get started and follow the steps needed.

Get started link to add new device with same number

Note: If you have a new device with a new number, you will have to add a new device. 

New Device

  • Select Add a device.
    • You will need to authenticate the new device using your preferred method. 

Add device button in Duo.

  • Follow the steps provided and save your device. 

Authenticating with Different Device

  • In your web browser, navigate to a resource that is protected by Duo- Office.com or Box.
  • On the Duo authentication prompt, select Other options. 
Note: Duo will authencially use your previous authentication method. Other options must be clicked in order to select another authentication method. 

Other options link on Duo authentication prompt

  • Select your preferrred authentication method.
    • Your new device will be listed in the "Other options to log in" menu.

Manage devices option in Duo prompt

Print Article

Related Articles (1)

Using Duo with Touch ID (macOS)
This article can be helpful for users to add touch ID on their Mac for authentication with Duo.

Related Services / Offerings (1)

Duo
Duo is the university two-factor authentication method designed to add a second layer of security to your NetID account. Verifying your identity using a second factor, such as your phone or a security key, prevents anyone but you from logging in, even if they know your password.