Procedure
- Open Thunderbird.
- Click the Menu icon > Account Settings.

- Towards the bottom left, select Account Actions > Add Mail Account....

- If you are prompted to use the Account Hub when adding a Shared Mailbox it will need to be disabled before continuing.
- Close the Account Hub window
- Click the Menu icon > Settings
- In the General section, locate the Account Hub and uncheck Create accounts in the new Account Hub.

- Enter the following in the “Set Up Your Existing Email Address” window:
- Your Full Name: Use the exact name of the shared mailbox
- Name will be displayed in your Thunderbird folders.
- Email Address: Email Address of the Shared Mailbox
- Complete email address with NetID@utdallas.edu
- Password: Leave blank
- Remember Password: Uncheck
Note: Leave the Password and Remember Password fields blank.
- Click Configure Manually.

- In the "Manual configuration" enter the following information into the available fields as shown below:
- INCOMING SERVER
- Protocol: IMAP
- Hostname: outlook.office365.com
- Port: 993
- Connection security: SSL/TLS
- Authentication: OAuth2
- Username: Shared Email Address
- OUTGOING SERVER
- Server: smtp.office365.com
- Port: 587
- SSL: STARTTLS
- Authentication: OAuth2
- Username: Shared Email Address

- Click Re-test. When the green message “The following settings were found by probing the given server:” appears at the top of the window the server settings are confirmed.

- Select Done. Then you will be prompted to sign in with the Shared Mailbox using either Microsoft's or UTD's SSO.
Note: It is very important to click sign-in with another account or mailbox will not load.
- If prompted with Microsoft's SSO, click Sign-in with another account located below the password text box.
- Log in with your NetID@utdallas.edu and password.
- Authenticate with Duo.
- Select Shared Mailbox’s Inbox and Thunderbird will start to load emails.

- If prompted by UTD SSO, enter an invalid Password and click Sign in. The window will refresh and you will receive a new login prompt that lets you Sign-in with another account.
- Log in with your NetID@utdallas.edu and password.
- Authenticate with Duo.
- Select Shared Mailbox’s Inbox and Thunderbird will start to load emails.
