Installing and Connecting to GlobalProtect VPN (Windows)


This article will help you download and install the latest GlobalProtect VPN on your Windows computer.

Install the GlobalProtect VPN 

  • Open your preferred web browser, navigate to and enter your UT Dallas credentials to sign in.
    • If you are not already authenticated through Duo, you will be asked to do so via a push notification, text message, or phone call.

Duo authentication screen.

  • If you do not know which version is apt for your device, follow the instructions below.
    • Select the Start button > Settings > System > About > Device specifications > System type, and see if you are running a 32-bit or 64-bit version of Windows. 
    • Under Windows specifications, check which edition and version of Windows your device is running.
  • Select Download Windows 64-bit GlobalProtect agent or Download Windows 32 bit GlobalProtect agent, depending on your Windows version.

Screen showing GlobalProtectVPN versions available for download.

  • After downloading the GlobalProtect Portal installer, you can save it to your Downloads folder or another preferred location.
  • Open the GlobalProtect Portal MSI file and select Next.

GlobalProtect Setup Wizard.

  • Select the folder you want GlobalProtect installed in (or use the default) and select Next as shown below.

GlobalProtect Setup Wizard's select installation folder window.

  • You will see the latest version of GlobalProtect installed on your system, as shown below.

GlobalProtect installation progess screen.

  • Choose Close once the installation is complete.

GlobalProtect installation complete screen.

Connect to GlobalProtect

  • Open the GlobalProtect VPN client on your machine, enter the Portal Address as, and select Connect.

GlobalProtect VPN client connection window for entering credentials.

  • It will automatically open a web browser for you to sign in with your UTD NetID and password.
Note:  Edge/Chrome/Firefox, any of them, could be your default browser. If you have Edge or Chrome, the screen would be similar.
  • Authenticate using Duo via a push notification, text message, or phone call.

Duo authentication screen.

  • Please check the "Always allow" to open links of this type in the associated app and click Open GlobalProtect.
  • GlobalProtect will take a few seconds to reach the connection.

GlobalProtect authentication screen.

  • If you have Firefox as your default browser, you must log in using your UTD credentials and authenticate via DUO.

  • Check the "Always allow" to open this type of links in the associated app.

  • Also, check the box for "Always use this application to open globalprotectcallback links." Select Open Link.
    • Now you will be connected to the VPN.

Window to choose an application to open the globalprotectcallback link.

  • Open the GlobalProtect VPN app; it will display a “Connected” message informing that you are actively connected to the UT Dallas VPN, as shown below.

Screen showing successful connection to GlobalProtect.


Article ID: 152
Mon 11/22/21 12:42 PM
Fri 8/11/23 11:06 AM