Install and Connect to GlobalProtect VPN (Windows)

Table of Contents

Installing GlobalProtect 

  • Open your preferred web browser.
  • Navigate to utdvpn.utdallas.edu and enter your UT Dallas credentials to sign in.
    • If you are not already authenticated through Duo, you will be asked to do so via a push notification, text message, or phone call.
    • Visit Knowledge Base - Duo for more information on how to enroll in Duo.

Duo authentication screen.

  • Once logged in, you will see multiple download options. If you do not know which version is correct for your device, follow the instructions below.
    • Select the Start button > Settings > System > About. Under Device specifications > System type, you will see whether your device is 32 or 64 bit.
Important: If your device uses an ARM processor, you will not use any of the download files below. You can determine if you have an ARM processor with the steps above; it will be listed as "64-bit operating system, ARM-based processor". In this case, please skip the next step and download the installer for ARM devices.
  • Select Download Windows 64-bit GlobalProtect agent or Download Windows 32 bit GlobalProtect agent, depending on your Windows version.

Screen showing GlobalProtectVPN versions available for download.

  • After downloading the GlobalProtect Portal installer, you can save it to your Downloads folder or another preferred location.
  • Open the GlobalProtect Portal MSI file and select Next.

GlobalProtect Setup Wizard.

  • Select the folder you want GlobalProtect installed in (or use the default) and select Next as shown below.

GlobalProtect Setup Wizard's select installation folder window.

  • You will see the latest version of GlobalProtect installed on your system, as shown below.

GlobalProtect installation progess screen.

  • Choose Close once the installation is complete.

GlobalProtect installation complete screen.

Connecting to GlobalProtect

  • Open the GlobalProtect VPN client on your machine, enter the Portal Address as utdvpn.utdallas.edu, and select Connect.
    • The GlobalProtect VPN client icon can be populated on the bottom right side of your taskbar.
    • If not located there, search for "GlobalProtect VPN" on your device.

GlobalProtect VPN client connection window for entering credentials.

  • It will automatically open a web browser for you to sign in with your UTD NetID and password.
Note:  Edge/Chrome/Firefox, any of them, could be your default browser. If you have Edge or Chrome, the screen would be similar.
  • Authenticate using Duo via a push notification, text message, or phone call.

Duo authentication screen.

  • Please check the "Always allow utdvpn.utdallas.edu" to open links of this type in the associated app and click Open GlobalProtect.
    • GlobalProtect may take a few seconds to reach the connection.

GlobalProtect authentication screen.

  • Open the GlobalProtect VPN app; it will display a “Connected” message informing that you are actively connected to the UT Dallas VPN, as shown below.

Screen showing successful connection to GlobalProtect.

Firefox

  • If you have Firefox as your default browser, you must log in using your UTD credentials and authenticate via DUO.

  • Check the "Always allow utdvpn.utdallas.edu" to open this type of links in the associated app.

  • Also, check the box for "Always use this application to open globalprotectcallback links." Select Open Link.
    • Now you will be connected to the VPN.

Window to choose an application to open the globalprotectcallback link.

  • Open the GlobalProtect VPN app; it will display a “Connected” message informing that you are actively connected to the UT Dallas VPN, as shown below.

Screen showing successful connection to GlobalProtect.

Note: Do not select Enter on your keyboard device. Hitting Enter after entering your username and SSO password will result in the Stale Request error message. Visit KA 1185 for more information.
Print Article

Related Services / Offerings (1)

PaloAlto GlobalProtect VPN
The GlobalProtect Virtual Private Network (VPN) provides secure access to restricted University data and resources using an off-campus computer through a secured Internet connection. In order to utilize VPN services, you must first be enrolled in Duo.